Privacy Policy

The Can Crew is operated by The Can Crew LLC, a North Carolina limited liability company (“The Can Crew,” “we,” “us,” or “our”). We provide residential and commercial trash and recycling bin cleaning services. This policy explains what information we collect when you use our website or services and how we handle it.

• Contact information you give us when you request service: your name, email address, phone number, and service address.
• Service details such as the plan you select, number of bins, and scheduling preferences.
• Payment information, which is collected and processed by our payment processor (Stripe). We do not store full card numbers on our systems.
• Communications you exchange with us by text, email, or phone.

• To provide, schedule, and perform bin cleaning services.
• To send appointment reminders, confirmations, and service-related notices.
• To process payments and manage your subscription or one-time order.
• To respond to your questions and provide customer support.
• To comply with legal and tax obligations.

By providing your mobile number and checking the consent box on our booking form, you agree to receive recurring SMS text messages from The Can Crew related to your service, including appointment reminders, scheduling confirmations, and account notifications.

• Message frequency varies based on your service schedule and account activity.
• Message and data rates may apply according to your mobile carrier plan.
• You can opt out at any time by replying STOP to any message. After you reply STOP, we will send one confirmation message and then stop sending texts.
• Reply HELP for help, or contact us at help@TheCanCrewNC.com.
• Carriers are not liable for delayed or undelivered messages.

We do not share, sell, rent, or lease your mobile phone number or SMS consent to any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third party except the service providers we use to deliver the messages you have requested.

We do not sell your personal information. We share information only with service providers who help us operate the business, and only to the extent needed to perform their function:

• Stripe — payment processing and subscription billing.
• Quo — delivery of the SMS messages you have opted in to receive.
• Hosting and database providers — to securely store your account and service records.

We may also disclose information when required by law or to protect our legal rights.

We keep your information for as long as your account is active or as needed to provide services, and afterward as required to meet legal, tax, and recordkeeping obligations.

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

You may request access to, correction of, or deletion of your personal information by contacting us at help@TheCanCrewNC.com. You may opt out of SMS messages at any time by replying STOP, and you may unsubscribe from emails using the link in those messages.

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18.

We may update this policy from time to time. Material changes will be reflected by updating the effective date above.

The Can Crew LLC
North Carolina
help@TheCanCrewNC.com
(984) 313-9135